Delivery & Returns

1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please fill in the online Return Form. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is “No longer needed”.
3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
  • The product must include the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
  • If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  • Refund Policy

    Issuance of Refunds
    If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

    The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

    Please note that this policy does not apply to 7rong Global products.

    Payment Method Refund Option Refund Time
    All

    Refund Voucher

    1-2 working days

    Debit or Credit Card

    Debit or Credit Card Payment Reversal

    9-10 working days

    bKash

    Bank Deposit / Mobile Payment Reversal

    4-5 working days

    Cash on Delivery (COD)

    Bank Deposit

    4-5 working days

    7rong Voucher

    Refund Voucher

    1-2 working days